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GROUNDED LOYALTY
Core Focus: Retention, trust, client longevity
Rate each statement honestly (0–5 per statement)
1. Clients clearly understand the value they receive
0/5
2. Relationships extend beyond transactions
0/5
3. Client feedback is actively and regularly gathered and acted on
0/5
4. Retention is measured, not assumed
0/5
5. Trust is prioritised over short-term wins
0/5
Grounded Loyalty Score:
0/25
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