Nine Pillars of Client Service for High Performers.
Research indicates that companies investing in customer experience can reduce B2B (Business To Business) client churn by 10-15% and increase win rates by 20-40%.
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Great training! I deal with clients daily, the training helped provide tools and learnings to provide a better experience for my clients.
I learnt some new ideas and techniques to improve how I communicate with clients. Ijn particular the 3W's and the slide that builds customer trust was very interesting to me.
The training guided us to understand how to win our clients trust and understand their needs. In return of having continued business with them.
