9CX Training
For Account Service teams who dream big and achieve results!
9CX Training
For Account Service teams who dream big and achieve results!
Nine Pillars of Client Service for High Performers.
Research indicates that companies investing in customer experience can reduce B2B (Business To Business) client churn by 10-15% and increase win rates by 20-40%.
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9CX Mini - Half Day Workshop
Includes:
3 hours training in the 9CX model
Copy of 9CX book for each attendee
Includes:
3 hours training in the 9CX model
Copy of 9CX book for each attendee
Includes:
3 hours training in the 9CX model
Copy of 9CX book for each attendee
Book Now
9CX Max - Full Day Workshop
Includes:
3 hours Training in the 9CX model
2 hours Reach LX psychometric profile training
Copy of 9CX book for each attendee
Includes:
3 hours Training in the 9CX model
2 hours Reach LX psychometric profile training
Copy of 9CX book for each attendee
Includes:
3 hours Training in the 9CX model
2 hours Reach LX psychometric profile training
Copy of 9CX book for each attendee
Book Now
Great training! I deal with clients daily, the training helped provide tools and learnings to provide a better experience for my clients.
Great training! I deal with clients daily, the training helped provide tools and learnings to provide a better experience for my clients.
I learnt some new ideas and techniques to improve how I communicate with clients. Ijn particular the 3W's and the slide that builds customer trust was very interesting to me.
I learnt some new ideas and techniques to improve how I communicate with clients. Ijn particular the 3W's and the slide that builds customer trust was very interesting to me.
The training guided us to understand how to win our clients trust and understand their needs. In return of having continued business with them.
The training guided us to understand how to win our clients trust and understand their needs. In return of having continued business with them.
I learned a lot, and much more is making sense when dealing with different types of people within our organisation.
I learned a lot, and much more is making sense when dealing with different types of people within our organisation.
It was excellent getting an insight into what drives people, naturally at least. I'm really interested in expanding on this with a few people in my team.
It was excellent getting an insight into what drives people, naturally at least. I'm really interested in expanding on this with a few people in my team.
Meet your facilitator:
Alex Donaghy
Senior Partner
Alex is a certified Reach LX facilitator, Leadership and Team Culture Coach. She has over 30 years experience in team leadership, helping numerous businesses realise their growth potential.
Download our e-book today
When a client walks away from an interaction with you, they should feel like you know them.
That’s the real test of client experience. And it’s one we get to pass, or fail, every single day.
Download our e-book today
When a client walks away from an interaction with you, they should feel like you know them.
That’s the real test of client experience. And it’s one we get to pass, or fail, every single day.
Join us here:
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Copyright © 2024 David, I Am Ltd | All Rights Reserved
Join us here:
By subscribing you agree to with our Privacy Policy and provide consent to receive updates from our company.
Copyright © 2024 David, I Am Ltd | All Rights Reserved
Join us here:
By subscribing you agree to with our Privacy Policy and provide consent to receive updates from our company.
Copyright © 2024 David, I Am Ltd | All Rights Reserved
Join us here:
By subscribing you agree to with our Privacy Policy and provide consent to receive updates from our company.
Copyright © 2024 David, I Am Ltd | All Rights Reserved
Join us here:
By subscribing you agree to with our Privacy Policy and provide consent to receive updates from our company.
Copyright © 2024 David, I Am Ltd | All Rights Reserved